Return Policy: Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at +254743888555 | sales@doramattress.co.ke. Please note that returns will need to be sent to the following address: P.O BOX 60009-00200 Nairobi.
If your return is accepted, we’ll send you a return shipping confirmation message, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at +254743888555 | sales@durpoa.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like use goods (such as duvet), custom products (such as special orders or customized items), and personal care goods (such as pillows). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at +254743888555 | sales@doramattress.co.ke.
Has a 2cms soft Quilted Premium Knitted Fibric Cover With 3/4 inch foam layer.
Mattress Both top and bottom side has 1.5" Inch Premium Heavy Duty Foam Layer.
Material
Fibric
Q1: What makes Durpoa mattresses unique?
Durpoa mattresses combine orthopedic and posturepedic support, premium materials (like high-density foam, fiber sheet & breathable fabric), and affordable pricing to deliver the perfect balance of comfort and spinal alignment.
Q2: Where are Durpoa mattresses manufactured?
A: We proudly manufacture in Kenya with strict quality checks to ensure durability and hygiene.
Q3: Which Durpoa mattress is best for back pain?
A: Our Orthopedic Pro Series is designed with extra-firm support and memory foam to relieve pressure points—ideal for chronic back pain
Q4: Do you offer hypoallergenic mattresses?
A: Yes! The Durpoa Anti-Dust Allergy Mattress uses antibacterial fabric and dust-mite-resistant layers.
Q5: What’s the difference between foam and spring mattresses?
Foam: Contours to your body (great for pressure relief).
Spring: Bouncier support (better for airflow and backpains).
Tip: Hybrid options give the best of both!
Q6: How long does delivery take?
A: Standard delivery is 3–5 business days (varies by location). Same day delivery options available at checkout.
Q7: Do you offer mattress removal/disposal?
A: Yes! Opt for our eco-friendly disposal service at a small fee during checkout.
Q8: What’s covered under the warranty?
A: We offer a 10-year warranty against manufacturing defects (excludes normal wear/tear).
Q9: Can I return my mattress if unsatisfied?
A: Absolutely! Try your mattress risk-free for 100 nights. If unsatisfied, we’ll arrange a pickup and refund.
Q10: How do I clean my Durpoa mattress?
A:
Vacuum monthly.
Spot-clean stains with mild detergent.
Avoid direct sunlight to prevent foam damage.
Q11: Should I flip my mattress?
A: Our mattresses are single-sided (no flipping needed!). Rotate 180° every 3 months for even wear.
Q12: Do you have Lipa Polepole options?
A: Yes! Enjoy 0% On Flexpay for 3–6 months pay plan then you pick up your Mattress.
Q13: Do you supply to hotels or hospitals?
A: Yes! We provide customized bulk solutions with volume discounts. Email sales@doramattress.co.ke for quotes.